VA website organization

VA’s goal is to provide authoritative, accessible, single-source-of-truth content that is easy to find, understand, trust, and use. This work is rooted in and guided by these strategies and inputs:

• VA’s 2017 digital modernization and brand consolidation strategy
• The 21st Century Integrated Digital Experience Act (IDEA) and the Office of Management and Budget (OMB) Memo M-23-22
• Continuous, direct usability testing with and feedback from Veterans and their family members and caregivers

Based on these goals, we organize information in ways that provide clear and easy-to-navigate experiences for each customer audience VA serves. For example, Veterans have told us they want to be able to manage all their benefits and care in one place. Therefore, we continue to work to consolidate all benefit and health care content and tools within the modernized VA.gov to provide an experience based on Veterans’ mental model rather than VA’s organizational structure.

VA organizes content in categories, including those listed here.

Benefit and health care content and tools

Content and tools to help Veterans, their family members, and their caregivers explore, apply, manage, and track benefits, care, and services offered by VA.

This content lives within https://www.va.gov.

Administration offices

Content about VA’s program offices, including descriptions of the office mission, leadership profiles, and reports.

This content lives within https://department.va.gov.

News

Point-in-time announcements and information.

This content lives within https://news.va.gov.

VA jobs and careers

Information related to finding a job at VA’s central office or within one of VA’s facilities. Includes helpful job and career information as well as job listings.

This content lives within https://vacareers.va.gov/.

Additional categories to come

These categories do not capture all content in the VA digital ecosystem. Check back for continuous expanded documentation as guidance evolves.