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Ask users for…

Email address

Use: Deployed
Follow this pattern to ask a user for an email address.


When to use this pattern

  • When you need to collect an email address. For example, for contact information.



An email address text-input field.
An example of asking users for an email address.

View an example

How to design and build

How this pattern works

  • Prepopulate email address from profile whenever possible. This makes it easier for users as they have one less field to complete.
  • Adding an email confirmation field. The email confirmation field is unnecessary if we’re using the email from a profile. Also, it’s not useful for catching errors as most users copy and paste and don’t review their initial entry.
  • If possible, tell users why you want their email address. Users need to know that the VA won’t abuse their email and which email they’d like to provide. An example message is: We may use your contact information so we can get in touch with you if we have questions about your application.
  • Validate email addresses. You should validate email addresses so you can let users know if they have entered one incorrectly.
  • Inform users when prefilling information from profile. Notify users that information from their profile has been prefilled into the form. An example message is: We’ve prefilled some of your information from your account.
  • Indicate to users whether an update in this form will update their profile. Notify users that a change will not update their profile. An example message is: Any updates you make here will only apply to this application.
  • Pair with phone numbers. Collection of email address is paired with phone numbers. The two patterns typically appear on the same step/page.

Components used in this pattern

Page templates available for this pattern

Use the VADS templates (Patterns & Forms) for Names in Figma.

Code usage

emailPattern is a web-component pattern available in the Forms library.

Content considerations

Error message templates for email addresses

When a user doesn’t enter an email address…
Say “Please enter an email address”
When a user enters a blank or invalid email address…
Say “Enter a valid email address without spaces using this format:”
When a user enters an unacceptable character…
Say “You entered a character we can’t accept. Try removing spaces and any special characters like commas or brackets.”
When an email address is above the 50-character limit…
Say “We don’t support email addresses that exceed 50 characters”
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Last updated: Feb 05, 2024