Content style guide
Use contractions
Use contractions (like “don’t” instead of “do not”) to communicate with our audience in a conversational way.
Like this
If you’re filing for a condition now considered presumptive, you don’t need to include new evidence.
Not this
If you are filing for a condition now considered presumptive, you do not need to include new evidence.
Like this
You’ll need to certify that you’ve reviewed the notice of evidence needed.
Not this
You’ll need to certify that you have reviewed the notice of evidence needed.
Like this
Don’t submit your original DD214 since we can’t return documents.
Not this
Do not submit your original DD214 since we cannot return documents.
Like this
If it’s your first time using this tool, you’ll need to register first.
Not this
If it is your first time using this tool, you’ll need to register first.
Like this
We’re here Monday through Friday, 8:00 a.m. to 5:00 p.m. ET.
Not this
We are here Monday through Friday, 8:00 a.m. to 5:00 p.m. ET.