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Documentation for content writers

The purpose of the content style guide is to help you create better content, not better bureaucracy. If you’re new to our site, we recommend starting with the Overview and Content principles

We’ve also pulled out a few sections below that address common questions. Because this is a living document that will be updated and added to over time, we encourage you to sign up for email updates.

We focus on usage, rather than web policies and governance. If you’re looking for VA web policies, VA Handbook 6102, and other web governance information for all VA digital experiences (including intranet, subdomains, and social media), please visit the VA Web Governance site.

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Content principles

Our content principles guide the voice and tone of everything we write.

Word list

Use our in-house style for common words on, so we can use words and labels consistently.

Writing for SEO

See basic SEO tips and best practices for making content findable in searches.

Get content guidance early from the CAIA team

The Sitewide Content, Accessibility, and Information Architecture (CAIA) team can help you meet’s content standards. Whether you’re starting a new product or refining an existing one, contact the CAIA team as early as possible to create accurate, consistent, accessible, and equitable content for Veterans.

Submit a Sitewide Content, Accessibility, and IA intake form ticket in GitHub to get started.

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We’d love to hear from you

We’re constantly working on making the style guide more useful to the people who write, edit, or manage content on Send your feedback to with “Content style guide” in the subject line.

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Last updated: Apr 02, 2024